London Victoria

From the National Rail Knowledgebase

Step-free category

Category A.

There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

Lifts

5 lifts listed: Lift, Concourse first floor; Lift, Gatwick Express; Lift 10, Access to Wetherspoon's (Victoria Island); Lift, Buckingham Palace Road entrance; Lift A, Underground to Street Level.

Boarding ramp

Ramps are kept at the station for boarding.

Wheelchairs

Available at the station.

Assistance points

Located next to Platform 7, desk & seating underneath the stairs by Costa Coffee. Please check the opening times on the National Rail Enquiries website

Off Platform 1, by the back entrance of Hudson's/Bridge Place Taxi's drop off. Please check the opening times on the National Rail Enquiries website

Opposite Platform 4 & 5, general information point for passengers.

Opposite Platform 13 & 14, general information point for passengers.

Staff help

24 hours, every day

Assistance booking line

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Staff are available at this station for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel Southern Railway on 0800 138 1016.

Induction loops

Induction loops are only in Help Points

Ticket office

24 hours, every day

On concourse

Ticket machines

Ticket machines at 2 places: Ticket Office & Machines, Central Concourse; Ticket Machines, Eastern Concourse.

Ticket gates

Gateline, Platforms 17, 18 & 19; Gateline, Platforms 9 - 14; Gateline, Platforms 15 & 16; Gateline, Platforms 6 & 7; Gateline, Platform 8; Gateline, Platforms 9 & 10; Gateline, Platform 1; Gateline, Platform 2; Gateline, Platforms 3, 4 & 5.

Collect tickets bought online

At ticket machines.

Oyster

Oyster pay as you go can be used here.

Oyster cards are not sold here.

Top up at ticket machines.

You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.

London fare zone

Zone 1

Pay as you go

Whether contactless or Oyster pay as you go covers a trip depends on both ends of it. Our guide sets out the rule for Gatwick journeys with its sources.

Contactless and Oyster at Gatwick

Bus

Victoria Bus Station at Station Front

Underground

Underground services: Victoria Line, District Line and Circle Line

Taxi

Ranks: Taxi rank, Wilton Road; Taxi rank, Victoria Coach Station; Taxi rank, Terminus Place.

Car hire

Office on concourse adjacent to Platform 7 (Sixt Car Hire)

Car parks

81 spaces at the station.

Station Car Park: 81 spaces, run by APCOA UK Ltd.

5 Blue Badge spaces.

Cycle parking

112 cycle spaces (stands).

Sheltered.

Covered by CCTV.

Drop-off and pick-up

Drop off and Pick Up Point, Wilton Road; Drop off and Pick Up Point, Terminus Place.

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524

Rail replacement buses

When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.

Check posters and staff for more details.

Toilets

Toilets, accessible toilets, a Changing Places toilet and baby changing.

Toilets are situated on the central concourse and adjacent to platform 2.

A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.

If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.

Waiting

Sheltered waiting.

All platforms are partially or fully covered with a canopy.

Wi-Fi

Wi-Fi at the station.

btwifi.com (external site)

Food and drink

Station concourse

Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)

Shops

News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth Vending machine

Left luggage

Available.

Open Mon–Fri 07:00–23:00.

Excess Baggage Company, 020 3468 4551.

Cash machine

The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).

Currency exchange

Available.

Lost property

Excess Baggage Company, 0330 024 0215.

Open Mon–Fri 09:00–17:30.

Platforms

19

From the entrance

The platforms are level with the Main Entrance of the station

• Platform

  1

  Under a canopy

  Few seats

• Platform

  2

  Under a canopy

  Few seats

• Platform

  3

  Under a canopy

  Seats more than 50 m apart

• Platform

  4

  Under a canopy

  Seats more than 50 m apart

• Platform

  5

  Under a canopy

  Seats more than 50 m apart

• Platform

  6

  Uncovered seats

  Seats more than 50 m apart

• Platform

  7

  Uncovered seats

  Seats more than 50 m apart

• Platform

  8

  No seats

• Platform

  9

  Uncovered seats

  Seats at least every 50 m

• Platform

  10

  Uncovered seats

  Seats at least every 50 m

• Platform

  11

  Under a canopy

  Seats more than 50 m apart

• Platform

  12

  Under a canopy

  Seats more than 50 m apart

• Platform

  13

  Under a canopy

  Few seats

• Platform

  14

  Uncovered seats

  Seats at least every 50 m

• Platform

  15

  Under a canopy

  Few seats

• Platform

  16

  Under a canopy

  Few seats

• Platform

  17

  Under a canopy

  No seats

• Platform

  18

  Under a canopy

  Seats more than 50 m apart

• Platform

  19

  No seats