Contact
Send us a message
Spotted a fare that has changed, a time that looks wrong or a sentence that makes no sense? Tell us and we will check it against the source. Every message is read.
Updated
Your message
All three fields are needed so we can reply. What happens to your message is set out in the privacy notice.
What helps us fix things quickly
- The page it is on (the web address is enough).
- The figure or sentence that looks wrong.
- Where you saw the correct version: an operator page, a timetable or a ticket you bought.
Corrections are read first. When one checks out, the figure and its checked date are updated, so the page shows when it was last confirmed.
What we cannot help with
Gatwick Routes is an independent guide. We are not Gatwick Express, Southern, Thameslink, National Express, any other operator or Gatwick Airport Ltd, so we cannot see or change bookings, issue refunds, handle delay claims or trace lost property. For any of those, contact the company you travelled or booked with, or the airport. A transfer booked in the Kiwitaxi box is Kiwitaxi's booking: contact Kiwitaxi about it.