London Bridge

From the National Rail Knowledgebase

Step-free category

Category A.

This station has step-free level access to all platforms via lifts.

The Assistance Meeting Point varies - please check with your operator.

Lifts

8 lifts listed: Lift, London Bridge Street; Lift, Upper Level concourse to Street level; Lift, Platforms 13 & 14; Lift, Platforms 8 & 9; Lift, Platforms 6 & 7; Lift, Platforms 4 & 5; Lift, Platforms 2 & 3; Lift, Platform 1.

Boarding ramp

Ramps are kept at the station for boarding.

Wheelchairs

Available at the station.

Assistance points

Customer information point located on the lower concourse by platforms 6/7 and upper concourse by entrance into the station (unpaid side).

Mobile Information Point.

5 Help Points:

At entrance 1, reception, entrance 2, Shipwright Arms entrance and upper concourse entrance.

Staff help

Mon–Sat 04:00–01:00; Sun 06:00–01:00; Public holidays 06:00–01:00

Assistance booking line

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Staff are available at this station for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel Southern Railway on 0800 138 1016 or Assisted Travel Thameslink on 0800 058 2844.

Induction loops

Induction loops are throughout this station

Ticket office

Mon–Sat 04:45–01:00; Sun 05:25–01:00

The ticket office is located on the lower concourse.

Ticket office is located on the lower level concourse.

Ticket machines

Ticket machines at 4 places: Ticket Machines, Unpaid Concourse North Tooley Street; Ticket Machine, Ship Right Arms Entrance Tooley Street; Ticket Machines, Bus Station Level (Upper Concourse); Ticket Machines, St Thomas Street.

Ticket gates

Ticket barrier, Bus Station Level (Upper Concourse); Ticket barriers, Station Reception via St Thomas Street; Ticket barriers, Ship Right Arms Entrance Tooley Street.

Collect tickets bought online

At ticket machines.

Oyster

Oyster pay as you go can be used here.

Oyster cards are sold here.

Top up at ticket machines.

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

London fare zone

Zone 1

Pay as you go

Whether contactless or Oyster pay as you go covers a trip depends on both ends of it. Our guide sets out the rule for Gatwick journeys with its sources.

Contactless and Oyster at Gatwick

Bus

The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.

For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.

Underground

For North and North East Kent and South East London

Taxi

Ranks: Taxi rank, Tooley Street; Taxi rank, Bermondsey Street; Taxi rank, Station Approach; Taxi rank, Bus Station Area.

Car hire

There are no car hire facilities at the station.

Car parks

Blue Badge spaces are listed; the entry does not give a number.

Cycle parking

200 cycle spaces (stands).

Sheltered.

Covered by CCTV.

Located in Station Approach.

Drop-off and pick-up

Drop-off, Station Approach (Bus).

Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:

- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)

Rail replacement buses

Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D).

However this is sometimes subject to change. Please check engineering posters or consult a member of staff.

Toilets

Toilets, accessible toilets, a Changing Places toilet and baby changing.

Toilets including accessible toilets and a baby changing facility are located on the lower concourse on the north side of Stainer Street. A second set of toilets are available on the lower concourse through the Western Arcade.

A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.

The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.

If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff or press one of our assistance help points throughout the station so we can help you gain access.

Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

London Underground (external site)

Waiting

Sheltered waiting.

The concourse and all platforms are partially or fully covered with a canopy.

The Assisted Travel Lounge is located on the left-hand side of the ticket office on the lower concourse.

Wi-Fi

Wi-Fi at the station.

Food and drink

Station concourse

Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)

Shops

Various shops, cafes and restaurants, vending and photobooths available

Left luggage

Available.

Open 07:00–23:00, every day.

Cash machine

ATMs are located on the lower and upper concourses, Western Arcade

Lost property

Managed by the Left Luggage unit who can be contacted on 0203 4684714.

Platforms

15

• Platform

  1

  Under a canopy

  Seats at least every 50 m

• Platform

  2

  Under a canopy

  Seats at least every 50 m

• Platform

  3

  Under a canopy

  Seats at least every 50 m

• Platform

  4

  Under a canopy

  Seats at least every 50 m

• Platform

  5

  Under a canopy

  Seats at least every 50 m

• Platform

  6

  Under a canopy

  Seats at least every 50 m

• Platform

  7

  Under a canopy

  Seats at least every 50 m

• Platform

  8

  Under a canopy

  Seats at least every 50 m

• Platform

  9

  Under a canopy

  Seats at least every 50 m

• Platform

  10

  Under a canopy

  Seats at least every 50 m

• Platform

  11

  Seats at least every 50 m

• Platform

  12

  Seats at least every 50 m

• Platform

  13

  Seats at least every 50 m

• Platform

  14

  Under a canopy

  Seats at least every 50 m

• Platform

  15

  Seats at least every 50 m