Station guide · GTW
Gatwick Airport
Run by Gatwick Express. Staffed full time.
Gatwick Airport station, South Terminal, Gatwick Airport, West Sussex, RH6 0RD
Step-free and assistance
From the National Rail Knowledgebase
- Step-free category
Category A.
This station has step-free access to all platforms.
The assistance meeting point is at the assistance desk on the main concourse.
- Lifts
2 lifts listed: Lift 6, Platforms 5 & 6; Lift 1, Platforms 3 & 4.
- Boarding ramp
Ramps are kept at the station for boarding.
- Wheelchairs
Available at the station.
- Assistance point
The assistance desk on the main concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
- Staff help
24 hours, every day
- Assistance booking line
24 hours, every day
Phone - 0800 138 1016
Textphone - 0800 138 1018
The assisted helpline is not available on Christmas Day.
- Induction loops
Induction loops are throughout this station
From GTR's station accessibility file, dated 4 Jan 2024
- Step-free category
Category B1. Step-free to every platform. Platforms 3 and 4 are reached through the station concourse, up to 190 m away if you are changing from another platform. Ask for help at the assistance desk on the main concourse.
- Boarding ramp
Ramps are kept here and staff put one out for you to board.
- Wheelchairs
Available at the station.
- Accessible toilet
Yes, opened with a National Key (RADAR key).
- Induction loop
None listed
- Accessible ticket machines
Yes
- Low-level counter
None listed
- Set-down
GTR names no set-down point here. Staff help inside the station and on to the airport, and GTR says the help works best with 48 hours' notice.
The station sits at the South Terminal, about a five-minute walk from both South Terminal departures and arrivals. North Terminal passengers take the free inter-terminal shuttle, a ride of about two minutes that runs around the clock and carries luggage trolleys, wheelchairs and mobility scooters. Seven platforms below the main concourse, ticket gates on the concourse, step-free access to every platform, and staff assistance available 24 hours. Luggage trolleys are not allowed on the platforms.
Our note. Source: nationalrail.co.ukChecked
| Time | Destination | Plat | Status |
|---|
Data: National Rail Enquiries
Tickets
- Ticket office
24 hours, every day, public holidays included
Concourse
- Ticket machines
Ticket machines at one place: Ticket machines, Main Concourse.
- Ticket gates
Ticket barriers, Main Concourse.
- Collect tickets bought online
At ticket machines.
- Oyster
Oyster pay as you go can be used here.
Oyster cards are not sold here.
Top up at ticket machines.
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.
- Pay as you go
Whether contactless or Oyster pay as you go covers a trip depends on both ends of it. Our guide sets out the rule for Gatwick journeys with its sources.
- Buying tickets
Staff are always available on the station to assist with the ticket vending machines.
Getting there
- Bus
Buses serve the station.
- Underground
No Underground station.
- Car hire
Yes, various companies operate from both North and South airport terminals, 200 yards from the station.
- Car parks
Airport Car Park: run by Gatwick Airport.
Blue Badge spaces are listed; the entry does not give a number.
- Cycle parking
No cycle parking listed.
- Rail replacement buses
National Rail publishes a map of where they stop.
Facilities
- Toilets
Toilets, accessible toilets and baby changing.
Platforms 1 and 2 and within the airport terminal.
- Waiting
Sheltered waiting.
Heated waiting areas are available on platforms
- Wi-Fi
No Wi-Fi at the station.
- Food and drink
Available.
- Shops
Available in the airport terminal.
- Left luggage
Available in the airport terminal. Visit the London Gatwick Airport website for more information.
- Cash machine
Located outside the station as well as on concourse
- Currency exchange
Available in the airport terminal.
- Luggage trolleys
Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.
- Lost property
Gatwick Express Lost Property, 0345 850 1530.
Platforms
- Platforms
7
Platform
1
Enclosed shelter
Seats more than 50 m apart
Platform
2
Enclosed shelter
Seats more than 50 m apart
Platform
3
Enclosed shelter
Seats more than 50 m apart
Platform
4
Under a canopy
Few seats
Platform
5
No seats
Platform
6
Enclosed shelter
Few seats
Platform
7
Under a canopy
Seats more than 50 m apart
Routes from here
Data: National Rail Enquiries Knowledgebase, fetched (entry last changed ). Station page on nationalrail.co.uk.