Station guide · ECR
East Croydon
Run by Southern. Staffed full time.
East Croydon station, Station Approach, Croydon, Greater London, CR0 1LF
Step-free and assistance
Notices on National Rail's entry when we fetched it on 28 Sep 2026; check on the day
- East Croydon Lift
The lifts are out of order between platforms and the footbridge at East Croydon station. This affects all services towards Brighton and London.
On the entry since 24 Sep 2026.
From the National Rail Knowledgebase
- Step-free category
Category A.
The same entry's notes call it category B1.
This is a Category B1 station: Step Free access to all platforms.
Access to all platforms via long (approx. 60 metres) steep (approx. 1:10 gradient) ramps from main entrance/concourse at all times.
Lift access is available to all platforms via the Lansdowne Road/Dingwall Road entrance 0600-0000.
The Assistance Meeting Point is the by Information Point on station concourse.
- Lifts
4 lifts listed: Lift 2, Footbridge to Platforms 1 & 2; Lift 1, Caithness Walk Entrance to Footbridge; Lift 4, Footbridge to Platforms 5 & 6; Lift 3, Footbridge to Platforms 3 & 4.
- Boarding ramp
Ramps are kept at the station for boarding.
A staff-operated ramp is required for step-free access between train and platform at this station.
- Wheelchairs
Available at the station.
- Assistance point
The Information Point on station concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
- Staff help
24 hours, every day
- Assistance booking line
24 hours, every day
Phone - 0800 138 1016
Textphone - 0800 138 1018
The assisted helpline is not available on Christmas Day.
- Induction loops
Induction loops are throughout this station
From GTR's station accessibility file, dated 4 Jan 2024
- Step-free category
Category B1. Step-free to every platform, either by ramps from the main concourse, about 60 m long at roughly 1 in 10 and open at all times, or by lift from the Lansdowne Road and Dingwall Road entrance between 06:00 and midnight.
- Boarding ramp
Ramps are kept here and staff put one out for you to board.
- Wheelchairs
Available at the station.
- Accessible toilet
Yes, opened with a National Key (RADAR key).
- Induction loop
Yes
- Accessible ticket machines
Yes
- Low-level counter
Yes
- Set-down
On the east side of the station.
Step-free to all platforms by long, fairly steep ramps from the main concourse at all times. Lifts reach every platform from the Lansdowne Road/Dingwall Road entrance between 06:00 and 00:00.
Our note. Source: nationalrail.co.ukChecked
| Time | Destination | Plat | Status |
|---|
Data: National Rail Enquiries
Tickets
- Ticket office
24 hours, every day
- Ticket machines
Ticket machines at 3 places: Ticket buying and collection, station concourse 1; Ticket buying and collection, station entrance; Ticket buying and collection, Caithness Walk.
- Ticket gates
Ticket barriers, footbridge entrance; Ticket barriers, station concourse; Ticket barriers, platform entrance.
- Collect tickets bought online
At ticket machines.
- Oyster
Oyster pay as you go can be used here.
Oyster cards are not sold here.
Top up at ticket machines.
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.
- London fare zone
Zone 5
- Pay as you go
Whether contactless or Oyster pay as you go covers a trip depends on both ends of it. Our guide sets out the rule for Gatwick journeys with its sources.
Getting there
- Bus
Buses serve the station.
- Underground
No Underground station.
- Taxi
Rank: Taxi rank.
- Car hire
No car hire listed.
- Cycle parking
40 cycle spaces (stands).
Not sheltered.
Covered by CCTV.
Located by the station entrance, opposite Platform 6.
Cycles are left at owners risk. Abandoned cycles may be removed.
- Drop-off and pick-up
Located on the east side of the station entrance.
- Rail replacement buses
National Rail publishes a map of where they stop.
Facilities
- Toilets
Toilets, accessible toilets and baby changing.
- Waiting
Sheltered waiting.
Waiting rooms: Waiting room on platform 5 and 6; Waiting room on platform 3 and 4; Waiting room on platform 1 and 2.
There are heated waiting rooms and covered waiting areas on each platform available 24 hours a day.
- Wi-Fi
No Wi-Fi at the station.
- Food and drink
Available.
- Shops
Available.
- Left luggage
None at the station.
- Cash machine
Located outside the front of the station.
- Lost property
Southern.
Platforms
- Platforms
6
Platform
1
Seats more than 50 m apart
Platform
2
Seats more than 50 m apart
Platform
3
Enclosed shelter
Seats more than 50 m apart
Platform
4
Under a canopy
Seats more than 50 m apart
Platform
5
Enclosed shelter
Seats more than 50 m apart
Platform
6
Under a canopy
Seats more than 50 m apart
Routes from here
Data: National Rail Enquiries Knowledgebase, fetched (entry last changed ). Station page on nationalrail.co.uk.